P97-B in salaries to be lost sans SSI operations

THE INFORMATION technology-business process management (IT-BPM) industry in the city is projected to lose annual compensation packages of about P97 million should the contact center Research Now SSI stop operations.

 “That is why we have to find a way to enable SSI to resume operations,” Samuel Matunog, president of Information and Communication Technology Davao, told the TIMES on Monday in a text message.

 The contact center was among the tenants of NCCC Mall, which was razed on Dec. 23 that killed 37 of the company’s call center agents.

 A news report cited the order of the Philippine Economic Zone Authority to suspend Research Now SSI as BPM company and NCCC Mall as an economic zone in the aftermath of the incident.

 The suspension only covered the operations of the call center firm in the city.

 “We are appealing that the suspension order be lifted for the SSI to resume operations,” Matunog said.

 If it stops operations, he said the incomes of workers, which are supposed to flow to the local economy, would be lost. The average salary of the workers of the company, he said, is P15,000 a month. The company employed 500 workers for its operations in the city.

 The company’s operations in the city started in July 2008 as part of the firm’s market research computer assisted telephone interviewing services.

 The company already planned to rebuild its operations within 60 days in another site in the city to prevent the displacement of its workforce,

 As of Sunday, Research Now SSI said it continued to pay its employees despite the loss of the company’s facility. The company bared in its statement that they are also “exploring avenues to provide them with employment.”

 “Efforts continue to reimburse employees for personal effects that were destroyed in the fire. Additionally, Research Now SSI continues to secure counseling for employees and victims’ families,” Research Now SSI said.

 The company has also already raised $115,000 funds for the families of the fire victims,

 Gary S. Laben, chief executive officer of Research Now SSI, said in a statement that their employees in the company’s operations in the city “have shown incredible resiliency and strength in the wake of the tragedy.”

 “We are committed to helping sustain them as members of our global company and as part of the Research Now SSI family,” Laben said.

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